FAMILY ADVOCACY

Concerned About the Care Your Loved One Is Receiving?

You don't have to figure out what to do next by yourself.

When something feels wrong, families often have questions before they have answers. Justice & Change helps families become more informed, organize their concerns, ask better questions and identify resources that may help them advocate for someone they love.

Request Family Support What Can I Do Right Now?

Start with what you know. You do not have to have every answer before asking for help.

Listen Start with what you have observed.

Understand Learn what questions may need to be asked.

Prepare Organize concerns, dates and conversations.

Advocate Take informed next steps for your loved one.

TRUST WHAT YOU'RE NOTICING

Sometimes the First Sign Is Simply, "Something Has Changed."

Not every concern means abuse or neglect has occurred. But changes in a resident's condition, behavior, environment or care can be reasons to ask questions and become more informed.

Unexplained Injuries or Falls

You notice bruising, injuries, repeated falls or other physical changes that have not been clearly explained.

Changes in Health or Behavior

Your loved one appears unusually withdrawn, fearful, confused, uncomfortable or different from their normal self.

Nutrition, Hydration or Hygiene

You have questions about weight loss, dehydration, cleanliness, personal care or the resident's general condition.

Medication or Care Concerns

You are noticing changes or have questions about medications, treatment, care routines or whether needs are being addressed.

Poor Communication

You are struggling to get clear information, responses or explanations about your loved one's care.

Possible Mistreatment or Neglect

Something you have seen, heard or been told raises concerns about your loved one's dignity, safety or treatment.

HOW WE HELP FAMILIES

You Don't Need to Know Exactly What to Do.

Advocacy can begin by slowing the situation down enough to understand what has happened, what information is missing and what questions need to be asked.

Justice & Change helps families become better prepared to advocate for the dignity and care of someone they love.

We Listen

We begin with your concerns and what you have observed or experienced.

We Help You Become Informed

We help families better understand concerns, questions and information that may be relevant to the situation.

We Help You Prepare

Organizing observations, dates, questions and conversations can help create a clearer picture.

We Help Identify Resources

When appropriate, families may be connected with information or resources that can support their next steps.

We Support Family Advocacy

The goal is to help families become more prepared, informed and confident when advocating for their loved one.

WHAT CAN YOU DO RIGHT NOW?

Start by Creating a Clear Record.

When you are worried about someone you love, it can be difficult to remember every conversation and detail. Writing things down can help you organize what you know and identify what still needs clarification.

You don't have to prove what happened before asking questions.

Begin with what you personally observed, what you were told and what information you are still trying to understand.

Write Down What You Observed

Record the specific change, concern or incident as clearly as you can.

Record Dates and Times

Note when something occurred or when you first became aware of it.

Track Important Conversations

Keep notes about who you spoke with, when you spoke with them and what was discussed.

Write Down Your Questions

A written list can help you stay focused when speaking with facility staff or seeking additional information.

KNOWLEDGE CAN CHANGE THE CONVERSATION

Family Education Is Part of Advocacy.

Families are often placed in difficult situations while trying to understand care, communication, resident rights and what options may be available. Becoming informed can help you ask more specific questions and make more informed decisions about your next step.

View Resident Rights Resource I Still Have Questions →

REQUEST FAMILY SUPPORT

Tell Us What's Concerning You.

You don't need to have everything figured out before reaching out.

Give us enough information to understand the general nature of your concern. A member of Justice & Change can then determine how the organization may be able to assist or what resources may be appropriate.

Prefer email? Email Justice & Change

Please protect private information.

Do not submit Social Security numbers, financial account information, medical records or other highly sensitive personal documents through this form.

First Name *

Last Name *

Email Address *

Phone Number

Your Relationship to the Resident

Facility City or County

Please Tell Us About Your Concern *

I understand that Justice & Change provides advocacy, education, support and resource navigation and does not provide legal representation, medical advice or emergency services.

Need immediate help?

Justice & Change is not an emergency-response service. If you believe a resident is in immediate danger, contact 911 or the appropriate emergency authority. Justice & Change does not provide legal representation or medical advice.